SAQ wrote:
I think that Apple could have done it if they had demonstrated more of an enterprise mindset. The Xserve is a nice setup - well built, and it includes pretty much everything you'd need for both headed and headless operation (though I'm not sure - can you do an install over the serial console/LOM device?). OS X Server is licensed for unlimited users, and really it isn't too bad now (seems to have gotten better than early versions, which had the microkernel context-switch-slowdown). What are they missing? The solid commitment. I don't see any mention of on site service, and I still don't see any numbers regarding guaranteed support commitments. Companies that depend on computers and don't have a great deal of surplus capacity want to have something they can install and rely on for a while, and Apple's software seems to average about one year of support after the next version is released. Most companies do 5 years. If I had seen those I would have looked at Apple products, not that I (or the organization I support) needs onsite service, but it shows a certain commitment. Not having those (especially guaranteed software support) kicked them down to the level of toys. Well made, and with good design, but still toys.
Right on, SAQ. It was all about Apple's lack of an enterprise mindset at the corporate level. We brought Apple in a couple of times to meet our infrastructure people back when I was at "GiantHealthCareCompany." It was right around the time that the Xserves were first introduced, and we were looking at them for some scientific applications and a few other things. We were impressed with the local Apple enterprise service engineers (they really knew their stuff), the sales folks were pretty easy to deal with (particularly compared with Sun and SGI sales staff), and I was very, very surprised at how much our hardcore corporate IT guys seemed to like the products. But then...
...as soon as things like predictable, written product life cycle policies and enterprise support policies came up, the whole thing just ground to a halt. Such things apparently did not exist in the Apple world, and it was crystal clear that Apple was not really serious about engaging with enterprise customers on the server side.